I experienced a language barrier when I tried to address some concerns. I had lost my room key and was leaving the next day. The manager had arranged for a driver to pick me up from a different location because I was heading to the Gili Islands in the morning. The plan was for me to pay my key deposit minus the cost of replacing the key. But, I actually found my key stuck in the lining of my backpack. The next day, the driver from Eco didn't show up, so I had to walk to the main building to make sure I wouldn't miss my prepaid boat ride. It was pretty unsafe to be walking around so early. The shuttle driver was annoyed because we had to turn back to get my luggage.
Even though I found my key, I was still charged for a replacement because that was the management's instructions and all they left for me. I didn't get a chance to explain the situation. The Eco staff tried to help but they couldn't do much without proper protocol. The rooster outside my window kept me up all night with its crowing, which was super annoying. I couldn't sleep at all. On the bright side, the location near the beach was really nice. Overall, most of the staff were friendly, but there were definitely some issues that could have been handled better.
I had trouble communicating my concerns due to a language barrier. I misplaced my room key and was leaving the next day. The manager had arranged for a driver to pick me up from a different location for my shuttle to the gilli islands in the morning. I was told I would get my key deposit back, minus the cost of a replacement key. I ended up finding my key in the lining of my backpack. However, the next day, the eco driver didn't show up, so I had to walk to the main building to catch my ride. The shuttle driver wasn't happy when we had to turn back for my luggage. Despite finding my key, I still had to pay for a replacement because that's what I was told to do. I tried to discuss it with the eco staff, but they couldn't help further. It was frustrating not being able to resolve the issue. The rooster outside my window kept me up all night, making it impossible to sleep. The beach location was nice, and most of the staff tried to help, but there needs to be better communication and procedures in place.
I had trouble communicating my concerns due to a language barrier. I lost my room key and was leaving the next day. The manager had arranged for a driver to pick me up from a different location since I was going to the Gilli Islands the next morning. They said they would deduct the cost of replacing the key from my deposit. I found my key stuck in the lining of my backpack, but the next day the driver from Eco didn't show up, so I had to walk to the main building to make sure I didn't miss my shuttle to the boat. It wasn't safe to walk alone in the morning. The shuttle driver wasn't happy when we had to turn back for my luggage. Despite finding my key, I was only refunded the deposit minus the key replacement cost as instructed. I couldn't discuss the issue further with the staff at Eco, even though they tried to contact management without success. It was very frustrating.
To top it off, there was a noisy rooster that kept me up all night, right outside my window. I couldn't sleep a wink. On the bright side, the location near the beach was great. Most of the staff were helpful, but there needs to be better protocols in place to handle situations like mine.
I experienced a language barrier when I tried to address my concerns. I had lost my room key and was leaving the next day. The manager had arranged for a driver to pick me up from a different location because I was going to the gilli islands the next morning. I was told I would get my key deposit back after deducting the cost of a replacement key. However, I found my lost key in the lining of my backpack. The next day, the driver from eco didn't show up so I had to walk to the main building to make sure I didn't miss my prepaid boat ride. It was not safe for me to walk alone that early in the morning. The shuttle driver was not happy when we had to go back for my luggage. I was still charged for a replacement key even though I found the original one, as the instructions and money left for me were specific. There was no opportunity to discuss the situation further. The staff at eco couldn't help me either, despite their efforts to contact management. It was a frustrating experience.
Plus, there was a rooster that kept crowing all night long right outside my window in my private room, making it impossible to get any sleep. On the bright side, the location near the beach was nice. Most of the staff tried their best to assist me, but better protocols are needed to prevent similar issues in the future.
I experienced a language barrier when I was addressing concerns about losing my room key and needing a ride to the shuttle for the gilli islands the next morning. The manager had left a message for a driver to pick me up at a different location and said I would be refunded my key deposit minus the cost of a new key. I managed to find my lost key in the lining of my backpack. The next day, the driver from eco didn't show up, so I had to walk to the main building to avoid missing my prepaid boat ride. The shuttle driver wasn't happy because we had to go back for my luggage. Despite finding my key, I was still charged for a replacement since that was the manager's instruction. I couldn't discuss the found key with staff, as they couldn't reach management for clarification. It was frustrating not being able to resolve the issue. The rooster near my window kept me up all night, making it impossible to sleep. The beach location was nice, and most of the staff tried to help, but better protocols are needed to handle situations like mine.
I experienced a language barrier when I tried to address some concerns. I had lost my room key and was leaving the next day. The manager had arranged for a driver to pick me up from a different location because I was heading to the Gili Islands in the morning. The plan was for me to pay my key deposit minus the cost of replacing the key. But, I actually found my key stuck in the lining of my backpack. The next day, the driver from Eco didn't show up, so I had to walk to the main building to make sure I wouldn't miss my prepaid boat ride. It was pretty unsafe to be walking around so early. The shuttle driver was annoyed because we had to turn back to get my luggage.
Even though I found my key, I was still charged for a replacement because that was the management's instructions and all they left for me. I didn't get a chance to explain the situation. The Eco staff tried to help but they couldn't do much without proper protocol. The rooster outside my window kept me up all night with its crowing, which was super annoying. I couldn't sleep at all. On the bright side, the location near the beach was really nice. Overall, most of the staff were friendly, but there were definitely some issues that could have been handled better.
I had trouble communicating my concerns due to a language barrier. I misplaced my room key and was leaving the next day. The manager had arranged for a driver to pick me up from a different location for my shuttle to the gilli islands in the morning. I was told I would get my key deposit back, minus the cost of a replacement key. I ended up finding my key in the lining of my backpack. However, the next day, the eco driver didn't show up, so I had to walk to the main building to catch my ride. The shuttle driver wasn't happy when we had to turn back for my luggage. Despite finding my key, I still had to pay for a replacement because that's what I was told to do. I tried to discuss it with the eco staff, but they couldn't help further. It was frustrating not being able to resolve the issue. The rooster outside my window kept me up all night, making it impossible to sleep. The beach location was nice, and most of the staff tried to help, but there needs to be better communication and procedures in place.
I had trouble communicating my concerns due to a language barrier. I lost my room key and was leaving the next day. The manager had arranged for a driver to pick me up from a different location since I was going to the Gilli Islands the next morning. They said they would deduct the cost of replacing the key from my deposit. I found my key stuck in the lining of my backpack, but the next day the driver from Eco didn't show up, so I had to walk to the main building to make sure I didn't miss my shuttle to the boat. It wasn't safe to walk alone in the morning. The shuttle driver wasn't happy when we had to turn back for my luggage. Despite finding my key, I was only refunded the deposit minus the key replacement cost as instructed. I couldn't discuss the issue further with the staff at Eco, even though they tried to contact management without success. It was very frustrating.
To top it off, there was a noisy rooster that kept me up all night, right outside my window. I couldn't sleep a wink. On the bright side, the location near the beach was great. Most of the staff were helpful, but there needs to be better protocols in place to handle situations like mine.
I experienced a language barrier when I tried to address my concerns. I had lost my room key and was leaving the next day. The manager had arranged for a driver to pick me up from a different location because I was going to the gilli islands the next morning. I was told I would get my key deposit back after deducting the cost of a replacement key. However, I found my lost key in the lining of my backpack. The next day, the driver from eco didn't show up so I had to walk to the main building to make sure I didn't miss my prepaid boat ride. It was not safe for me to walk alone that early in the morning. The shuttle driver was not happy when we had to go back for my luggage. I was still charged for a replacement key even though I found the original one, as the instructions and money left for me were specific. There was no opportunity to discuss the situation further. The staff at eco couldn't help me either, despite their efforts to contact management. It was a frustrating experience.
Plus, there was a rooster that kept crowing all night long right outside my window in my private room, making it impossible to get any sleep. On the bright side, the location near the beach was nice. Most of the staff tried their best to assist me, but better protocols are needed to prevent similar issues in the future.
I experienced a language barrier when I was addressing concerns about losing my room key and needing a ride to the shuttle for the gilli islands the next morning. The manager had left a message for a driver to pick me up at a different location and said I would be refunded my key deposit minus the cost of a new key. I managed to find my lost key in the lining of my backpack. The next day, the driver from eco didn't show up, so I had to walk to the main building to avoid missing my prepaid boat ride. The shuttle driver wasn't happy because we had to go back for my luggage. Despite finding my key, I was still charged for a replacement since that was the manager's instruction. I couldn't discuss the found key with staff, as they couldn't reach management for clarification. It was frustrating not being able to resolve the issue. The rooster near my window kept me up all night, making it impossible to sleep. The beach location was nice, and most of the staff tried to help, but better protocols are needed to handle situations like mine.